Managed Fixed Monthly Rate

Forward IT provides a fixed monthly support rate based on the number of users, network complexity and required response times. This support is tailored for firms that want a fixed monthly support charge.

Managed Fixed Rate support provides the following:         

  • Pro-Active monitoring of the network environment with the N-Able Monitoring Suite
  • Phone support during Business Hours: 8:00am to 8pm Monday to Friday
  • 24x7 After Hours Engineer for critical support
  • Direct access to engineers via mobile for Severity 1 support
  • 4 hour response times for Severity 1 support (Upgrade to 2 hours available)
  • Next Business Day response times for Severity 3 support
  • Onsite and Remote support
  • Job management and tracking
  • Bi-Monthly reports and meeting
  • No penalty rates for work performed outside Business Hours
  • Home IT visits for company directors and VIPs
  • Secondary mail hosting service
  • Regular Pro-Active Server Maintenance conducted monthly
  • Access to discounted hardware & software pricing
  • 6 Monthly Trueup.